Privacy Notice
Last updated
Introduction
Welcome to ChannelCore.
ChannelCore is committed to protecting your privacy and ensuring that any personal information you provide is handled securely, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights available to you regarding your personal data.
Who We Are
ChannelCore provides business technology, communications, connectivity, cloud, cyber security, finance, and business support solutions to organisations throughout the United Kingdom.
ChannelCore is committed to protecting the privacy of our customers, partners, suppliers, and website users, and to ensuring that personal information is processed lawfully, fairly, and securely.
Data Controller
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ChannelCore Ltd is the Data Controller responsible for the personal information collected through the ChannelCore website and associated business activities.
As Data Controller, ChannelCore determines how and why personal data is collected, processed, stored, and protected.
If you have any questions regarding this Privacy Policy or your personal information, please contact:
ChannelCore Solutions
Email: [email protected]
Telephone: 0800 975 3000
Address: ChannelCore, Caspian House, Timothy's Bridge Road, Stratford Upon Avon, CV37 9NR
Where ChannelCore provides services in partnership with telecommunications providers, technology vendors, finance providers, cloud providers, or other third-party suppliers, those organisations may act as independent Data Controllers or Data Processors in relation to the services they provide.
What Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Company name
- Job title
- Email address
- Telephone number
- Postal address
- Information submitted through contact forms
- Correspondence and communications with us
- Marketing and communication preferences
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Referral source information
- Pages visited and time spent on our website
How We Use Your Information
We use personal information for the following purposes:
- Responding to enquiries and requests
- Providing information about our products and services
- Delivering contracted services
- Managing customer, supplier, and partner relationships
- Improving our website, services, and customer experience
- Sending marketing communications where permitted
- Maintaining the security and integrity of our systems
- Complying with legal and regulatory obligations
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Legitimate business interests
Where processing is based on consent, you may withdraw your consent at any time.
Marketing Communications
We may send you information about products, services, events, promotions, and industry updates that may be relevant to your business.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link included in our emails
- Contacting us directly using the contact details provided below
Opting out of marketing communications will not affect essential service-related communications.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and deliver services, including:
- Telecommunications and connectivity providers
- Cloud and technology vendors
- Finance and leasing providers
- IT and cyber security partners
- Professional advisers
- Regulatory bodies and law enforcement agencies where required by law
We require all third parties to process personal information securely and in accordance with applicable data protection legislation.
We do not sell or rent personal information to third parties.
Data Security
ChannelCore Solutions implements appropriate technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss or destruction
- Theft
- Accidental disclosure
- Unlawful processing
Although we work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Provide services and support
- Meet contractual obligations
- Comply with legal, regulatory, and accounting requirements
- Resolve disputes and enforce agreements
When personal information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website performance, and help us improve our services.
For more information about how we use cookies, please refer to our Cookie Policy.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.
International Data Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
Your Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Restrict or object to processing
- Request the transfer of your personal information
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us using the details below.
Complaints
If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can work to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, or our business operations.
Any updates will be published on this page, and the latest version will always be available through our website.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:
ChannelCore Solutions
Email: [email protected]
Telephone: 0800 975 3000
Address: ChannelCore Solutions, Caspian House, Timothy's Bridge Road, Stratford Upon Avon, CV37 9NR
Our Commitment
At ChannelCore, protecting the privacy and security of our customers, partners, suppliers, and website visitors is fundamental to the way we operate. We are committed to handling personal information responsibly, securely, and transparently at all times.